Getting Started
4 Senses House Cleaning Services is one of the leading providers of home cleaning services in the Madison, WI area. There is no easier way to schedule professional home cleaning.
Book your service in 3 easy steps:
1. Select the number of bedrooms and bathrooms in your home.
2. Select the available date/time that works best for you.
3. An experienced professional will show up and perform great service for you. It’s as easy as 1-2-3.
We are family-owned and committed to quality company. For over 13 years we have been providing exceptional cleaning services for clients in Madison and surrounding areas. We use environmentally safe, eco-friendly cleaning products and offer instant online quotes & booking. All of our employees go through rigorous testing, background and reference checks, and a strict interview process. We don’t use contractors. Our W-2 employees are committed to providing quality service and are very trustworthy. You can count on us to be on-time and provide a consistent, high-quality cleaning service on every visit.
We provide our services to the residents of Madison and surrounding area including: Middleton, Monona, Mc Farland, Oregon, Cambridge, Sun Prairie, De Forest, Waunakee, Cross Plains.
The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home and extras included. We’re providing these estimates to help plan and schedule. While we expect most homes to fall into these time frames, not all will.
Home Size Estimated Time (3 people team)
1 bedroom 45 minutes – 1 hour
2 bedrooms 1 – 2 hours
3 bedrooms 2 – 3 hours
4+ bedrooms 1 hour per 750 SQFT
Of course, the more we visit the bigger the discount! The discounts offered are as follows:
Weekly: 15% Off
Bi-Weekly: 10% Off
Monthly: 5% Off
We send a team of 3 sometimes 2 people, depending on the job requirements.
We will make every effort to send the same team every time. If one of our team members is sick or on vacation we will be sure to send a substitute team member or team so that you will receive continued service. You can also request a specific team member or team in the note and we will do our best to honor your request.
Simply click Book Now and fill out the booking form. We ask you to describe your home (how many bedrooms and bathrooms), choose any optional extras you might want, and securely confirm payment. Future bookings are even faster once you’ve registered — get a team of professional cleaners in one click!
Easy, just tell us how the team can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, in a lockbox, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our team will be sure to lock up afterward.
Yes, our cleaners bring all supplies and equipment needed to provide the service. We only use high-quality equipment including microfiber cloths and mop pads, HEPA-filter vacuums, and ostrich feather dusters to guarantee the ultimate care for your home.
Yes, we use green, eco-friendly cleaning supplies that are safe for you, your family and your pets. Our cleaning products are good for the environment and don’t contain any harsh chemicals.
4 Senses has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.
The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside windows, deep cleaning, inside cabinets and detail cleaning blinds.
Please check out our Checklist for more information.
We provide house cleaning services inside your home. We don’t do:
- Carpet steam cleaning
- Moving or lifting anything over 25 lbs
- Cleaning bio-hazards (mold, blood, bodily fuids)
- Hoarding, high levels of trash/debris
- Cleaning up animal waste
- Cleaning cat litter box
- Cleaning insects/rodents
- Cleaning walls
- Cleaning high to reach areas & windows
- Washing exterior windows
- Folding clothes / Laundry
- Cleaning anything outside the home
Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, wiping the door frames and handles, light switches, and extra attention to showers/tubs.
Please check out our Checklist for more information.
Yes, if you would like a move-in/out cleaning, please add the move in/out cleaning option in the booking form.
While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:
1. You can leave them cash at the cleaning, or
2. You can log into your account and apply a tip to the booking, or
3. You can contact us through email, chat or phone after the cleaning and ask us to apply a tip to your credit card. We will make sure it gets to your cleaners for you!
TRUST AND SAFETY
Yes, 4 Senses is fully insured and bonded. You’re in good hands.
Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our maids for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our maids are experienced professionals.
If anything goes wrong during your appointment, please call the office at (608) 843-0858 or email info@4senseshousecleaning.com.
Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.
Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item when the value is verified. Please move expensive figurines, art, and glassware to a safe location when we are in your home to clean.
We have three levels of security in place. First off, our booking page is protected by RapidShare SSL. Secondly, our booking form has it’s own layer of 256-bit security. Third, credit card transactions are processed by Stripe and layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our hiring process.
If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 48 hours, no questions asked, provided that you notify us within 24 hours of the service.
MANAGE YOUR ACCOUNT
You can log in to your account at this link to make changes to your bookings or to schedule new service. If you forget your password please select “I forgot my password” and you will be able to make password changes.
You can log in to your account at this link to make changes to your address.
You can log in to your account at this link to change your credit card or contact us and we’ll help you get it updated.
You can log in to your account to cancel or reschedule your booking. You can also contact us in a variety of ways including phone at (608) 843-0858, or email info@4senseshousecleaning.com.
Please note that there is a $75 cancellation fee if a change or cancellation is made less than 48 hours before your service is scheduled. All changes or cancellations must be made through the online booking system or email.
PAYMENT
We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)
Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.
We accept credit card payments and checks only. No cash, or other payment options are available, and payment is due
at time of service.
GIFT CERTIFICATES
You can redeem by scheduling your cleaning online and using your gift certificate code in the discount field on our book now page.
Yes, you can use a gift certificate towards multiple bookings until the balance is depleted.
Once you have created an account from the email you received when the gift card was sent to you, you will be able to view and schedule your cleaning and/or balance from within your account.
Due to the nature of gift certificates, we are unable to refund any gift certificates that have been purchased more than 30 days prior to the purchase date, and they can only be redeemed by the purchaser or the individual that the gift was intended for.
Yes, gift certificates are good for up to 12 months from the date of purchase. If they are not used within those 12 months you will not be able to schedule your cleaning utilizing the gift code provided.