Frequently Asked Questions
Frequently Asked Questions
Getting Started
How does 4 Senses House Cleaning Services work?
At 4 Senses, our house cleaning process is designed to provide you with a hassle-free and thorough cleaning experience.
Here’s how it works:
- Request a free quote: You can request a free quote by calling us at 608-716-4141 or simply filling out an online booking form. Our friendly customer service team will work with you to understand your cleaning needs and provide an accurate quote for the services you require.
- Schedule your cleaning: Once you’ve received your quote, you can schedule your cleaning at a time that’s convenient for you. We offer flexible scheduling options to fit your busy lifestyle.
- Let us do the work: On the day of your cleaning, our technician will arrive on time and equipped with everything needed to clean your home. We use only the highest-quality cleaning products and equipment to ensure a thorough cleaning.
At 4 Senses we’re committed to providing exceptional cleaning services, and if for any reason you’re not completely satisfied with our work, just let us know within 24 hours and we’ll make it right. With our 100% satisfaction guarantee, you can trust that we’ll exceed your expectations every time.
What makes 4 Senses House Cleaning Services diferent from the competition?
With over 500 online 5-star reviews and 17 years in business, we’re a trusted locally owned and operated cleaning company. The key to our success is assigning the same technician to each recurring service appointment. This ensures a higher level of quality and consistency, as our technician gets to know your home and your unique needs.
We believe in 100% customer satisfaction and provide high-quality services at reasonable prices with no contracts required.
At our company, we are committed to creating a positive work environment that fosters teamwork, respect, and personal growth. We believe that a happy and engaged workforce is also a part of our success. 4 Senses is proud to be a part of Cleaning for a Reason Foundation, a nonprofit organization that provides free house cleaning services to cancer patients undergoing treatment. We are honored to have the opportunity to contribute to this important cause and make a difference in the lives of others.
How long does a cleaning take?
The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home and extras included.
How many people are on a cleaning team?
For recurring cleaning, we assign one dedicated cleaner to your home. However, for initial, deep, or move in/out cleanings, we may send a team of two cleaners for more efficient and effective service.
Will you send a different team every time I book a service?
We make every effort to send the same cleaner each and every time for recurring service. If your cleaner is sick or on vacation, we will send another professionally
trained, fully insured/bonded employee in her place to ensure there is no interruption in service. We do not skip or cancel appointments if your designated cleaner is off
work.
How do I book my first appointment?
You can easily schedule your first appointment by calling us at 608 716 4141. We ask you to describe your home (approximately sq ft, how many bedrooms and bathrooms), choose any optional extras you might want, and securely confirm payment.
What if I won’t be home on the day?
Easy, just tell us how the team can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, in a lockbox, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our team will be sure to lock up afterward.
Do you bring your own supplies and equipment?
Yes, our cleaners bring all supplies and equipment needed to provide the service. We only use high-quality equipment including microfiber cloths and mop pads, HEPA-filter vacuums, and ostrich feather dusters to guarantee the ultimate care for your home.
Do you offer green or eco-friendly cleaning?
Yes, we use green, eco-friendly cleaning supplies that are safe for you, your family and your pets. Our cleaning products are good for the environment and don’t contain any harsh chemicals.
What is included in a standard cleaning?
Please click here to find out what is included in our standard cleaning.
Is there anything that you won’t do?
We provide house cleaning services ONLY inside your home. We don’t do:
- Carpet steam cleaning
- Moving or lifting anything over 25 lbs
- Cleaning bio-hazards (mold, blood, bodily fluids)
- Hoarding, high levels of trash/debris
- Cleaning up animal waste
- Cleaning cat litter box
- Cleaning insects/rodents
- Cleaning walls
- Cleaning high to reach areas & windows
- Washing exterior windows
- Cleaning anything outside the home
What is the difference between a standard and deep cleaning?
Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, wiping the door frames and handles, light switches, and extra attention to showers/tubs.
Please check out our Checklist for more information.
Do you do move-in/out cleanings?
Yes!
Should I tip my cleaners?
While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:
- You can leave them cash at the cleaning, or
- You can log into your account and apply a tip to the booking, or
- You can contact us through email or phone after the cleaning and ask us to apply a tip to your credit card. We will make sure it gets to your cleaners for you!
Trust And Safety
Is 4 Senses insured and bonded?
Yes, 4 Senses is fully insured and bonded. You’re in good hands.
Can I trust my cleaning professional?
We take great care in selecting our employees, with each candidate undergoing a rigorous criminal background check and reference check conducted by the owner. We also have a strict interview process to ensure that we hire only the best.
All of our employees are fluent in English, fully insured and bonded, and professionally trained to provide top-notch cleaning services. With our focus on quality and consistency, you can trust us to take care of your home with the utmost care and attention to detail.
What happens if something goes wrong during my appointment?
If anything goes wrong during your appointment, please call the office at 608 716 4141 ext 1 or email [email protected].
Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.
Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item when the value is verified. Please move expensive figurines, art, and glassware to a safe location when we are in your home to clean.
Is my billing information kept safe and secure?
We have three levels of security in place. First off, our booking page is protected by RapidShare SSL. Secondly, our booking form has it’s own layer of 256-bit security. Third, credit card transactions are processed by Stripe and layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Do the cleaning professionals go through a background check?
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our hiring process.
What is your satisfaction guarantee policy?
If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 48 hours, no questions asked, provided that you notify us within 24 hours of the service.
Cancellation for a first time clean (general, deep, move-in/move-out)
We require a 48-business hour notification to skip, move or cancel your cleaning. If we receive less than a 48-business hour notification, a late cancel charge of 50% of your minimum quote amount will be charged to your credit card. If we receive a cancellation notification after 4:00pm the day prior to the cleaning or the same day of the cleaning, the full price of the cleaning will be processed. Please note our offices are closed Saturday and Sunday and all major holidays.
Cancellation or Skip Request for recurring service
Please email us at [email protected] or call/text at 608-496-8947 48 hours before your scheduled service during business hours (8:00a.m. – 4:00 p.m. excluding weekends).
- If a service appointment is rescheduled/canceled/skipped less than 48 hours in advance, a cancellation fee of 50% of your scheduled service cost will be charged
- If you would like to skip the week of your scheduled service. a $50 skip fee will be applied to the catch-up cleaning if you miss a recurring cleaning. If you miss two consecutive cleanings, you will be charged the full, non-discounted price for the catch-up cleaning.
Same-Day Reschedule/Cancellation/Skip Or Lock-Out Fee:
If you reschedule/cancel/skip the day of service or if the Cleaning Professional is unable to enter the property, there will be a cancellation fee of 100% of your scheduled service cost.
What is your non-solicitation policy?
4 Senses Luxury Home Services Inc. has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of 4 Senses Luxury Home Services Inc., a $5000 referral fee will be due immediately upon employment, regardless of employment terms.
Manage Your Account
How do I log in to my account?
You can log in to your account at this link to make changes to your bookings or to schedule new service.
How do I change my address?
You can log in to your account at this link to make changes to your address.
How do I change my credit card?
You can log in to your account at this link to change your credit card or contact us and we’ll help you get it updated.
How do I cancel or reschedule my cleaning?
To cancel or reschedule your cleaning please contact us at 608 716 4141, or email [email protected].Please note that there is a cancellation fee if a change or cancellation is made less than 48 hours before your service is scheduled.
Payment
When am I charged for my cleaning?
We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)
How can I be assured that my payment information is secure?
Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.
What form of payments do you accept for your services?
We accept credit card payments only. No cash, checks or other payment options are available. Payment is due at time of service.
Gift Certificates
Can I use my gift certifcate towards more than one cleaning?
Yes, you can use a gift certificate towards multiple bookings until the balance is depleted.
Are gift certificates refundable or transferable?
Due to the nature of gift certificates, we are unable to refund any gift certificates that have been purchased more than 30 days prior to the purchase date, and they can only be redeemed by the purchaser or the individual that the gift was intended for.
Do gift certificates have an expiration date?
Yes, gift certificates are good for up to 12 months from the date of purchase. If they are not used within those 12 months you will not be able to schedule your cleaning utilizing the gift code provided.